If you have any questions or concerns about our use of your Personal Information, please contact us at info@prestigewatches.eu.
This Privacy Policy describes how PrestigeWatches.eu (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
If you contact us for customer service, we may collect additional information.
Any information that can uniquely identify an individual, including the information described below, is referred to as “Personal Information” in this Privacy Policy.
Device Information
Examples of Personal Information Collected
- Web browser version
- IP address
- Time zone
- Cookie information
- Pages or products you view
- Search terms
- Information about how you interact with the Site
Purpose of Collection
We collect this information to load the Site accurately for you and perform analytics regarding Site usage so that we can improve and optimize our services.
Source of Collection
Collected automatically when you access our Site using:
- Cookies
- Log files
- Web beacons
- Tags
- Pixels
Disclosure for a Business Purpose
This information may be shared with our e-commerce platform and processor, Shopify.
Order Information
Examples of Personal Information Collected
- Name
- Billing address
- Shipping address
- Payment information
- Credit card information
- Email address
- Phone number
Purpose of Collection
We collect Order Information to:
- Provide products or services to you
- Fulfil our contractual obligations
- Process payment information
- Arrange shipping
- Provide invoices and/or order confirmations
- Communicate with you
- Screen orders for potential risk or fraud
- Provide information or advertising related to our products according to the preferences you have shared with us
Source of Collection
Information is collected directly from you.
Disclosure for a Business Purpose
Order information may be shared with our processor, Shopify, and other service providers necessary to fulfil your order.
Customer Support Information
Purpose of Collection
To provide customer service and support.
Source of Collection
Collected directly from you when you contact us.
Disclosure for a Business Purpose
Information may be shared with service providers when necessary to respond to your request or provide customer support.
Minors
The Site is not intended for individuals under the applicable minimum legal age in their jurisdiction.
We do not knowingly collect Personal Information from children.
If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the details provided below to request deletion.
Sharing Personal Information
We share Personal Information with service providers to assist us in providing our services and fulfilling our contractual obligations.
For example:
Our online store is powered by Shopify. You can learn more about how Shopify uses Personal Information through Shopify’s Privacy Policy.
We may also disclose Personal Information when required to:
- Comply with applicable laws and regulations
- Respond to a subpoena, search warrant, or other lawful request
- Protect our legal rights
- Prevent fraud or misuse of our services
- Comply with legal or regulatory requirements
Behavioural Advertising
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
For example:
We may use Google Analytics to help us understand how customers use the Site.
We may also share information about:
- Your use of the Site
- Your purchases
- Your interaction with advertisements
- Your interaction with other websites
This information may be shared with advertising partners.
Some of this information may be collected directly by our advertising partners or through cookies and similar technologies, subject to your consent where required by applicable law.
Opting Out of Targeted Advertising
You may be able to control or opt out of targeted advertising through the privacy and advertising settings provided by the relevant platforms.
You may also opt out of certain targeted advertising services through the Digital Advertising Alliance opt-out portal.
Using Personal Information
We use your Personal Information to provide our services, including:
- Offering products for sale
- Processing payments
- Shipping and fulfilling orders
- Providing customer support
- Communicating about your order
- Improving our website and services
- Preventing fraudulent transactions
- Keeping you informed about new products, services, and offers where permitted
Lawful Basis
Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (“EEA”), we may process your Personal Information under one or more of the following lawful bases:
- Your consent
- Performance of a contract between you and the Site
- Compliance with our legal obligations
- Protection of your vital interests
- Performance of a task carried out in the public interest
- Our legitimate interests, provided those interests do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase the information, subject to any legal, accounting, tax, fraud-prevention, or regulatory obligations requiring us to retain certain records.
For more information regarding your right to erasure, please see the Your Rights sections below.
Automatic Decision-Making
If you are a resident of the EEA, you may have the right to object to processing based solely on automated decision-making, including profiling, where that decision has a legal effect on you or otherwise significantly affects you.
Our processor, Shopify, may use limited automated decision-making for fraud prevention that does not generally have a legal or similarly significant effect on customers.
Examples may include:
- Temporary denial or restriction of IP addresses associated with repeated failed transactions
- Temporary restriction of payment cards associated with IP addresses identified as potentially fraudulent
Such restrictions are generally temporary.
Selling Personal Information
The treatment of Personal Information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), depends on how information is collected, used, and shared by the Site and its advertising or service partners.
Where required by applicable law, customers may have rights regarding the sale or sharing of their Personal Information.
GDPR Rights
If you are a resident of the European Economic Area (EEA), you may have the right to:
- Request access to Personal Information we hold about you
- Request correction of inaccurate information
- Request deletion of your Personal Information
- Request restriction of processing
- Object to certain processing
- Request portability of your Personal Information
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the information provided below.
Your Personal Information may initially be processed through Shopify infrastructure in Europe and may subsequently be transferred to countries outside Europe, including Canada and the United States.
Such transfers are handled according to applicable data protection requirements and Shopify’s privacy and data-transfer practices.
California Privacy Rights
If you are a California resident, applicable privacy laws may provide you with certain rights regarding your Personal Information, including the right to:
- Know what Personal Information we collect
- Request access to your Personal Information
- Request correction of inaccurate Personal Information
- Request deletion of Personal Information
- Request portability of certain Personal Information
Where applicable, you may also designate an authorized agent to submit a privacy request on your behalf.
To exercise these rights, contact us using the information provided below.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site.
We use different types of cookies, which may include:
- Functional cookies
- Performance cookies
- Analytics cookies
- Advertising cookies
- Social media or content cookies
Cookies improve your browsing experience by allowing the Site to remember your actions and preferences, such as login information or region selection.
This means you may not need to re-enter information whenever you return to the Site or move between pages.
Cookies also provide information about how visitors use the Site, including whether someone is visiting for the first time or is a returning visitor.
Cookies Necessary for the Functioning of the Store
| Cookie | Function |
|---|---|
_ab | Used in connection with access to admin |
_secure_session_id | Used in connection with navigation through the storefront |
cart | Used in connection with the shopping cart |
cart_sig | Used in connection with checkout |
cart_ts | Used in connection with checkout |
checkout_token | Used in connection with checkout |
secret | Used in connection with checkout |
secure_customer_sig | Used in connection with customer login |
storefront_digest | Used in connection with customer login |
_shopify_u | Used to facilitate updating customer account information |
Reporting and Analytics Cookies
| Cookie | Function |
|---|---|
_tracking_consent | Stores tracking preferences |
_landing_page | Tracks landing pages |
_orig_referrer | Tracks referring pages |
_s | Shopify analytics |
_shopify_fs | Shopify analytics |
_shopify_s | Shopify analytics |
_shopify_sa_p | Shopify analytics relating to marketing and referrals |
_shopify_sa_t | Shopify analytics relating to marketing and referrals |
_shopify_y | Shopify analytics |
_y | Shopify analytics |
Cookie Duration
The duration of a cookie on your computer or mobile device depends on whether it is a persistent cookie or a session cookie.
Session cookies generally remain active until you close your browser.
Persistent cookies remain active until they expire or are manually deleted.
The cookies used on our Site may remain active for periods ranging from approximately 30 minutes to two years, depending on their purpose.
Managing Cookies
You can manage cookies through your browser settings.
Most browsers automatically accept cookies, but you can usually configure your browser to:
- Block cookies
- Delete existing cookies
- Receive notifications when cookies are being used
- Restrict certain types of cookies
These settings are commonly available within your browser’s Settings, Tools, or Preferences menu.
Please note that blocking or deleting cookies may negatively affect your browsing experience, and certain parts of our Site may not function correctly.
Blocking cookies may also not completely prevent information from being shared with third parties, including advertising partners.
Please review the Behavioural Advertising section above for additional information regarding advertising preferences.
Do Not Track
There is currently no universally accepted industry standard regarding how websites should respond to “Do Not Track” signals.
As a result, we do not currently alter our data collection and usage practices when a Do Not Track signal is detected from your browser unless required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business practices
- Our services
- Technology
- Legal requirements
- Regulatory requirements
- Operational policies
We encourage you to review this Privacy Policy periodically for updates.
Contact Us
For more information about our privacy practices, questions regarding this Privacy Policy, requests relating to your Personal Information, or complaints, please contact us using the details below.
+44 7429915364
Phone
+44 7429915364
Website
PrestigeWatches.eu
Our customer support team is available 24 hours a day.
Complaints
If you are dissatisfied with our response to a privacy-related complaint, you may have the right to file a complaint with the appropriate data protection authority in your country or jurisdiction.
Residents of the EEA may contact their local data protection authority or the relevant supervisory authority.
24-Hour Customer Support
Email: info@prestigewatches.eu
WhatsApp: +44 7429915364
Phone: +44 7429915364
Website: PrestigeWatches.eu